Free shipping for orders with 299 SAR and above.

Free shipping for orders with 299 SAR and above.

Recovery, Replacement & Refund

First: Return Policy

• Return items

    1- The return period is 15 days from the date of received the order.
    2- If the product has a defect, we will bear the shipping costs and return the full amount.
    3- If the product is free of defects and was received by the buyer then wanted to return it, the shipping charges will be on the buyer and shipping charges are deducted from the amount paid and the remaining amount is transferred to your bank account.
    4- In the case of return of the items price below the price of shipping charges requires the buyer to deposit shipping charges to our bank account to return the item and we will check item then approved to return and transfer the price of the item to your bank account.
    5 - The following tables explain the stages of cancellation or return, to know the status of the order, login account and then my orders and look at the status of the order.

Return in case of Cash on Delivery

If the status of the order

 

Pending

-

Shipment Ready

-

Shipped

-

Delivered

The order can be returned

 
Cancel in case of Cash on Delivery

If the status of the order

 

Pending

The order can be canceled

Shipment Ready

The order can not be canceled

Shipped

The order can not be canceled

Delivered

The order can not be canceled


Return in case of Payment Online

If the status of the order

 

Pending

-

Shipment Ready

-

Shipped

-

Delivered

The order can be returned (shipping and bank charges are deducted from the amount paid)


Cancel in case of Payment Online

If the status of the order

 

Pending

You can cancel the order by contacting us
Via e-mail: [email protected]
(The bank charges are deducted from the amount paid)

Shipment Ready

The order can not be canceled

Shipped

The order can not be canceled

Delivered

The order can not be canceled


• The product cannot be returned in the following cases:
  • If it exceeds 15 days from the date of received the order.
  • If the product is used and damaged or without packaging (packaging of the original product when received), price tags, accessories, serial number on the product or without the original carton of the sender.
  • The product which has the supplier’s warranty cannot returned, and can be maintenance by supplier.
  • Products included in products that cannot be returned, for example, underwear and perfumes, as well as cosmetics of all kinds.
Second: Replacement policy
  • You can return the product and refund the amount. Then request another product and apply the return policy, this is the available method
Third: Refund
  • When we have received the product, the amount will be transferred to your bank account after we have get your account number by contacting us at 0567302710 or email  [email protected]
  • If the payment by credit card the amount will be transferred to the card account and this takes from 7 to 30 days.